The DWP have identified a temporary site at 212 High Street, Lewisham SE13 6JP as a suitable space to open a temporary Jobcentre and accommodate experienced and newly recruited Fixed Term Appointment (FTA) Work Coaches to deliver services to their customers three to four months after 25 February 2021.
Work Coaches working from all sites, including the new temporary sites, will be able to decide how best to engage with customers, and to choose the best and most appropriate channel. Work Coaches will use their knowledge of the customer and the local situation to decide whether or not this should be face-to-face, on the phone or online, bearing in mind the latest guidance on both social distancing and guidance on opening offices in line with the local Covid-19 alert levels.
The safety of their colleagues and customers remains paramount.
Due to the economic impact of the pandemic, it is vitally important that the Department helps support both new and existing customers through these critical Work Coach roles. This will help ensure that the millions of customers receive the payments and help that they need and ensure continued support to often the most vulnerable members of society.