Get support and advice over the phone or via self-referral/website
The community response hub is now known as Community Connections Lewisham. The service can help you with access to food via supermarket slots, social support, advice and connect you with local services that can help you with whatever challenge you are facing. You can ask for help for you or for someone you know. The service is for anyone who is resident of Lewisham. Seek support by:
- Calling Community Connections Lewisham helpline on 0330 058 3464, Monday to Friday between 9.30am to 4pm.
Please note: Residents may also use Sainsbury’s (0800 917 8557) and Morrisons (0345 611 6111) telephone shopping services.
Other Ways to Access Support
Other organisations that can help with access to support:
If you are experiencing financial difficulty and can’t afford food, you can speak to a trained and independent Advice Lewisham agent for support and advice. The line is coordinated by Citizens Advice Lewisham who can also help with enquiries about benefits, housing, employment and a range of other advice issues.
The helpline 0800 231 5453 (freephone) operates from 9.30am – 12.30pm & 1.30pm – 4pm Monday-Friday
Local Food Banks and Food Projects
Lewisham Foodbank provided emergency food to residents in financial need as part of the Community Response Hub and will continue to do so. https://lewisham.foodbank.org.uk/
There are a number of other foodbanks and food projects in the borough that have remained operational throughout the pandemic providing emergency food packages. Find your nearest food project here – https://www.lewishamlocal.com/lewisham-community-meals-and-foodbank-provision-during-covid-19/
NHS GoodSam Volunteers
Residents seeking support from volunteers may refer themselves (or a family member) for help with from the NHS Volunteer Responders programme by calling 0808 196 3646 or visiting https://nhsvolunteerresponders.org.uk/services.
Lewisham Mutual-Aid Groups
Mutual Aid Groups are community-run groups organising support such as food and supply deliveries to neighbours who are self-isolating. Volunteers are organised by ward, and in some cases by smaller areas such as a street.
Join the Facebook group to find your local WhatsApp group and post requests for support such as food drop-offs if you’re self-isolating.
For a list of mutual aid groups please visit https://www.lewishamlocal.com/lewisham-mutual-aid-groups/
Please Note: Mutual Aid Groups are volunteer-led groups so please always be very careful about sharing your personal details with people you don’t know online and do not give people you don’t know access to your bank cards.
Please only order the medicines you need at the usual time, to help keep supplies of medicines available for all patients during the Coronavirus pandemic and beyond. Please do not over-order medicines – this causes additional supply pressures in the healthcare system which in turn disadvantages other patients. There are currently no significant supply issues reported for most medicines and none that have been as a result of the pandemic.
GP practices might issues repeat prescription to your usual pharmacy by electronic prescription (known as EPS) where appropriate. To arrange collection of electronic repeat prescription, please contact your regular pharmacy. If you wish to opt out or change your nominated pharmacy, please call your GP practice.
If you’re self-isolating and need help with delivery of medicines, please ask a neighbour, friend or family member to collect on your behalf in the first instance. Your pharmacy has limited ability to deliver medicines. If you still need help accessing your medicines, contact your usual pharmacy.
If after exhausting the options above and you’re really struggling with accessing your medicines, please contact the Community Connections Lewisham helpline Monday-Friday, 9:30am-4pm, on 0330 058 3464
Visit www.nhs.uk/medicines for general medicines information and answers to common questions or speak to your local pharmacist
Support during the Christmas period
A number of support services including emergency food for those in need are available during the Christmas period, please check the Lewisham Local website for updates.
You can also contact the Crisis Mental Health Line on: : 0800 731 2864 to speak to the South London and Maudsley 24 hour mental health support line.
COVID-19 symptoms and booking a Test
The main Coronavirus symptoms are:
- a high temperature, (+38⁰c)
- a new, continuous cough
- a loss or change of smell and/or taste
If you have any of these symptoms you must self-isolate at home and immediately book a test at www.nhs.uk/coronavirus . If you do not have internet access you can call 119 to book a test.
You can choose to take the test at a drive-through or walk-through sites in Lewisham or with a home test kit. You can find more information by visiting https://lewisham.gov.uk/myservices/coronavirus-covid-19/health/getting-tested-for-coronavirus-covid-19
It is very important that you continue to follow the measures that help prevent the spread of the virus including:
- washing your hands frequently with soap and water for at least 20 seconds or using a hand sanitiser. Do this before you eat or handle food and after you blow your nose, sneeze, or cough and always immediately when you return home
- covering your cough or sneeze with a tissue, then throwing the tissue safely in a bin and washing your hands
- avoiding touching your eyes, nose, and mouth with unwashed hands
- cleaning frequently touched objects and surfaces in the home
You should also continue to maintain social distancing of at least 2metres away from those who are not members of your household.
It is important that we all follow the national or local restrictions, you can find out more about the latest restrictions applicable to Lewisham on https://lewisham.gov.uk/myservices/coronavirus-covid-19/latest-covid19-restrictions-in-lewisham