FREQUENTLY ASKED QUESTIONS ON COVID-19 (CORONAVIRUS)

Could my symptoms be coronavirus?

The symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu. But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

It’s very unlikely to be coronavirus if:

  • you have not been in close contact with someone with confirmed coronavirus
  • you have not been to a country or area with a high risk of coronavirus in the last 14 days

If you think you might have coronavirus, use the NHS 111 online coronavirus service to find out what to do. Use the 111 coronavirus service

I think I may have come into contact with some who has coronavirus, what should I do?

Health professionals are working to contact anyone who has been in close contact with people who have coronavirus. If you think you’ve been in close contact with someone with confirmed coronavirus, use the NHS 111 online coronavirus service to find out what to do. Use the 111 coronavirus service

Someone at nursery, school, university or work has just returned from China or another affected area, what should I do?

The only people who may need to stay away from school, work or university are:

  • people with confirmed coronavirus
  • people who have been in close contact with someone with confirmed coronavirus
  • people who have been to a country or area with a high risk of coronavirus in the last 14 days –

Otherwise, you should continue to go to school, university and work as normal. You can use the NHS 111 online coronavirus service to find out what to do. Use the 111 coronavirus service

I’m pregnant and may have come into contact with people who have travelled to countries that may include China or other affected areas, what should I do?

Make sure you follow hygiene measures to stop viruses like coronavirus spreading, such as washing your hands with soap and water often, and avoiding people who are unwell. If you’ve been in close contact with someone with confirmed coronavirus, use the NHS 111 online coronavirus service to find out what to do. Use the 111 coronavirus service

My relative is in a care home that has staff who may have travelled to China or other affected areas, are they at risk?

Carers do not necessarily need to be off work if they have recently travelled to a country or area with a high coronavirus risk.

It depends on where they have been, when they went and if they have symptoms. People who have travelled to these areas in the last 14 days can use the NHS 111 online coronavirus service to find out what to do.

Simple hygiene measures like washing hands with soap and water regularly, and avoiding people who are unwell, can help stop viruses like coronavirus spreading in care homes and public places.

Does the new coronavirus only affect older people, or can younger people also get it?

People of all ages can get coronavirus. Older people, and people with pre-existing medical conditions (such as asthma, diabetes, heart disease) are more likely to become severely ill with the virus.

People of all ages should follow simple measures to stop viruses like coronavirus spreading, for example by washing their hands often with soap and water.

What is the best way to slow the spread of coronavirus?

Wash your hands more often than usual, for 20 seconds and whenever you:

  • get home or into work
  • blow your nose, sneeze or cough
  • eat or handle food

It’s important to use soap and water or a hand sanitizer.

Are face masks useful for preventing coronavirus?

Face masks play a very important role in places like hospitals, but there is very little evidence of widespread benefit for members of the public.

Can I get coronavirus from mail and parcels from China or other affected areas?

There is currently no evidence that you can catch coronavirus from parcels and letters.

Can I get coronavirus from food or takeaways?

There is currently no evidence that you can catch coronavirus from food. But it’s always a good idea to wash your hands in soap and water or use hand sanitiser gel before you prepare or eat food.

Can pets spread coronavirus?

There is currently no evidence that companion animals or pets can be infected with coronavirus (COVID-19). But it’s always a good idea to wash your hands with soap and water after contact with pets. This can help protect you against common infections that can pass between pets and humans.

What does “close contact with someone with a confirmed case of coronavirus” mean?

A confirmed case of coronavirus means someone who has been tested and found to have coronavirus. Close contact with a confirmed case means:

  • living in the same house
  • contact with their body fluids
  • face-to-face contact, for example talking for more than a few minutes
  • being coughed on
  • being within 2 metres of the person for more than 15 minutes

What’s the council doing about Covid-19?

They are working with  partners and Public Health England to do all that they can to ensure that we are well prepared to respond.

Are schools/libraries/leisure centres etc open?

All schools and council services are open as usual. Lewisham Council will update their website with any latest news on changes to services, so please check back there for information about schools and council services.

Where can I find more information?

For more information and the Government’s Action Plan go to nhs.uk/coronavirus

Do not go to a GP surgery, pharmacy or hospital.

Call 111 if you need to speak to someone or go online https://111.nhs.uk/

Information Posters

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Risk Assessments Templates

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