If possible, if you are extremely clinically vulnerable, elderly or vulnerable in other ways, speak to family, friends and neighbours about any support they can provide you with over the coming weeks 

Support for the Extremely Clinically Vulnerable

  • If you are an extremely clinically vulnerable person unable to access food, and you have not yet been contacted by a supermarket about priority shopping delivery slots, you must register a need for support by going here.
  • If you want an online delivery slot, you must answer all questions on the form, and answer ‘no’ to the question asking if you have a way of getting essential supplies delivered at the moment. 
  • If you are unable to use the gov.uk website, you can register via the helpline number found on your NHS letter (which is 0800 028 8327).
  • If you no longer want a food parcel, but want to stay registered for a priority slot with your supermarket, you can visit the gov.uk site and re-register stating ‘yes’ when asked ‘do you have a way of getting essential supplies delivered at the moment.’ You will remain registered as needing a priority slot with your chosen supermarket(s), as long as you are previously registered with them

Support for the Elderly and Vulnerable

Supermarket Dedicated Hours for Vulnerable and Elderly Other Support Offered 
AldiCan enter stores 30 mins before store opens, Mon-SatA new home delivery essentials box (limit of one box per week)
Asda No dedicated hours Shopping card for volunteers (can be topped up like an e-gift card by the vulnerable and there is no need to hand over cash or exchange bank details)
Co-opPrioritised, Mon-Sat 8am-9amTeamed with Deliveroo to deliver basic essentials to households in self-isolation without a delivery fee
IcelandFirst hour of trading, Mon-SatOn their website they ask for only those who are elderly, vulnerable or self-isolating to order online 
Lidl No dedicated hours /
M&SFirst hour of trading on Mon and Thurs-Range of essential food boxes for home delivery-Contactless gift card for volunteers like Asda-Working with Deliveroo to deliver groceries 
Morrisons No dedicated hours – Telephone shopping service (0345 611 6111) to help vulnerable & elderly choose up to 47 groceries – Community champions to identify vulnerable 
Sainsbury’sMon, Wed, Friday 8am-9amOn website asking non-vulnerable to shop in-store
TescoMonday, Wed, Friday 9am-10amAsking non-vulnerable customers who usually shop online to choose Click+Collect or shop in-store 
Waitrose First hour of opening -Has contacted those who had previously identified themselves as elderly or vulnerable when using Waitrose online orders or the loyalty scheme -Volunteer payment card (can be loaded with credit)- 40% of the slots from the new ‘Rapid Delivery Service’, (which allows you to order up to 25 items for delivery within two hours) are reserved for vulnerable and elderly 
Ocado/Support centres and drivers are identifying vulnerable customers to prioritise them, & Ocado ask for people to log-in/register online and say if they’re vulnerable/elderly 

In Lewisham certain supermarkets have priority opening times for vulnerable people, they are as follows:

StorePriority times
Lewisham TescoMondays, Wednesdays and Fridays 9-10am
Lewisham Sainsbury’sBetween 8am and 9am on Mondays, Wednesdays and Fridays, the store will be dedicated to serving elderly and disabled customers
Lewisham Marks and SpencerThere are special hours for the elderly and vulnerable (8.30am–9.30am, Monday and Thursday)
All Aldi storesAldi are opening 30 minutes early Monday – Saturday for the Elderly (over 70) and vulnerable. Please note, in England and Wales, this is for browsing only. 
Sydenham Sainsbury’sBetween 8am and 9am on Mondays, Wednesdays and Fridays, the store will be dedicated to serving elderly and disabled customers
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