To help keep customers and colleagues as safe as possible in the latest phase of the pandemic, the Department of Work and Pensions has decided Jobcentre opening hours will be 10am to 2pm beginning on Monday the 18th January 2021.
This temporary change means they can continue providing safe, essential services for those who need to come into the Jobcentre and who are unable to interact with them on the phone or digitally. The opening hours of the phone lines remain as they were. In addition, the Relay UK service and the Video relay service are both still available.
Anyone entering a Jobcentre will be required to wear a face covering, unless they are in an exempt category. Please follow the latest government guidance on meeting with others safely and lockdown restrictions. If Jobcentre need to make an appointment with a customer, it will be by the phone, they will leave a message in your journal before they call you.